Since 1987, MPM has taken great pride in offering the highest level of professional services. One of the key elements of our company is our Managers who are featured below.
Craig J. McGowan, CPM
Chief Executive Officer
Craig J. McGowan is the CEO of Mercantile Property Management and has over 40 years of experience in the property management field. He has a wide array of knowledge in all aspects of property management including condominiums, office buildings, apartments and retail centers. Craig is active in the Institute of Real Estate Management (IREM) and Community Association Institute (CAI). His certifications include: Certified Property Manager (CPM), Certified Manager of Community Associations (CMCA), Massachusetts Real Estate Broker's license and Massachusetts Construction Supervisor license . During his many years in the business, Craig has helped his clients implement millions of dollars in capital improvement projects and insurance loss repairs. He has developed a large network of proven professionals to help service his clients. Craig works closely with his managers and staff to ensure our clients receive the best possible oversight of their property and to maximize cost efficiency to save them money.
Ryan J. McGowan, CMCA
Mercantile Property management is pleased to announce the promotion of Ryan J. McGowan, to President effective January 1, 2019. Ryan joined the Mercantile team in 2008 working in various positions of the company until being promoted to Vice-President in 2016. A graduate of the University of Massachusetts Isenberg School of Business, Ryan focused his studies in Resource Economics concentrating in Business Management. After joining Mercantile Property Management in 2008, Ryan has overseen the success of over $8 Million in Capital Projects Renovations/Insurance Loss Restoration, is instrumental in the training of Portfolio Managers in field operations and is heavily focused on client retention through the use of new technology and quality service.
Ryan has obtained his Massachusetts Real Estate Salesperson's license, and is an EPA Certified Renovator. He has earned his Certified Manager of Community Associations (CMCA) designation, and is Chairperson of the 2016/2017 CAI-NE Managers' Committee.
Kerry Augustine, AMS, CMCA, PCAM
Kerry Augustine is a Vice-President with Mercantile Property Management. She has worked in various areas of the company since 1996 and offers a diverse expertise with our accounting/finance department, as well as property management experience. Kerry has experience with the oversight of Capital Projects and Insurance Loss Restoration Projects. She coordinates the training of Portfolio Managers in the area of financial and administrative tasks. Kerry has achieved her Association Management Specialist (AMS), Certified Manager of Community Associations (CMCA), and Professional Community Association Manager (PCAM) designations. Currently she is serving on the CAI-NE Board of Directors.
Lisa Marie Arruda
Lisa Marie is the Controller with Mercantile Property Management. She has worked in various areas of the company since 2000. As Controller, she provides the fiscal management oversight of over $21 million in budgets for over 50 communities. Her responsibilities include day-to-day oversight of the accounting department, annual budget preparation, review of monthly/annual project reports to ensure fiscal accuracy, and review of company assets to guarantee proper fund accounting. In addition, Lisa prepares and reviews all year-end reports, and schedules and works closely with third party Certified Public Accountants. Lisa is a graduate of the University of Massachusetts, where she earned her Bachelor's degree (BS) in Accounting. Lisa has passed all four parts of the Certified Public Accountant (CPA) exam, and is currently working to obtain her master's degree.